Shipping policy
At Tovia Watches, we are committed to delivering your order safely and as efficiently as possible. Please review our shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During periods of high demand, promotional events, holidays, or product launches, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation with tracking information.
Estimated Delivery Times
Estimated delivery times after dispatch are generally:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Other international destinations: 7–20 business days
These are estimates rather than guaranteed delivery dates. Customs processing, local carrier delays, weather, holidays, or other circumstances outside our control may affect delivery times.
Tracking Your Order
Once your order ships, a tracking number will be provided by email.
Please allow 24–72 hours for tracking information to begin updating after receiving your shipping confirmation. In some cases, tracking may not update while a package is moving between international facilities, but this does not necessarily mean the shipment has stopped moving.
International Shipping
Tovia Watches offers worldwide shipping to many destinations.
To provide efficient international delivery, orders may be fulfilled through one of our international logistics facilities. Depending on the destination, the package may be transferred to a local delivery partner for final-mile delivery.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated during checkout.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
If a package is returned because of an incorrect, incomplete, or undeliverable address, please contact our support team so we can determine the appropriate next steps.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your property, mailbox, entrance, or other safe delivery locations.
- Ask household members or neighbors whether they accepted the package.
- Contact the local delivery carrier for additional delivery information.
If you still cannot locate the shipment, contact Tovia Watches Customer Support with your order number and we will assist you in investigating the delivery.
Lost or Damaged Shipments
If your package appears to have been lost during transit or arrives damaged, please contact us promptly with your order number and supporting photos or videos when applicable.
Our team will review the situation and work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately. If this happens, you may receive more than one tracking number, and the packages may arrive on different days.
Contact Us
If you have any questions regarding shipping or tracking, please contact Tovia Watches Customer Support and include your order number so our team can assist you quickly.